The Unified communications (UC) platform combines the amazing VoIP telephone system, video conferencing, instant messaging, presence and mobility features to create seamless environment for business processes. Remote workers as well as office based workers will be available on the same platform and users will have the freedom of how and when to collaborate. Since the real time communication among various employees is made easy through the use of a common platform, employees will be able to spend more time on the core business activities. They will be able to cut down on the time that was wasted making calls from various devices and tools.
Unified communication solutions are implemented in order to use the VoIP telephony features and provide a common platform for data communication among enterprise applications, personal information and multimedia communications. The integrated environment helps to develop a smooth workflow which would enable the employees to communicate and at the same time share real time data. The system will require minimum training and users can even get into multimedia collaboration sessions with click of a button. Users will also be able to initiate any other application from their communication devices and the system even promotes the use of BYOD (Bring Your Own Device).
The unique architecture of the Unified communications (UC) helps it to act as a unified platform and it even helps to distribute the system's intelligence on different end point devices. Thus, the growth or scaling down of the system can be easily adapted to the change in workflow. The workflow turns smoother with the integration of UC.
Some of the unique advantages offered by Unified communications (UC) integration with the workflow are:
|Workflow (Image Credit: sidwellco.com)|
- Makes the workflow efficient - The workflow becomes effective and efficient, which has a very positive impact on the overall business productivity. Since all types of communication gaps are either eliminated or minimized, the processes become even more efficient.
- Enhancement in the productivity levels - The productivity levels of the employees shoots immediately when there are no gaps in communications. The real time data sharing makes it easier for the employees to collaborate with various applications and they are able to analyze and take decisions in a better manner.
- Adds transparency – The primary idea behind sharing data on real time basis is nothing but to make the business processes smooth and transparent. Since all the communication systems are able to share data from a common system, so the chances of working with the wrong or redundant data are completely eliminated.
- Easy collaboration – There are a variety of data, audio and video collaboration tools that are integrated with Unified Communication (UC). Thus, the workflow will become extremely smooth when the users have access to collaboration tools that can help them communicate at the click of their mouse whenever they want and from wherever they want.