Bridging the Gap Between Technology and Human Interaction in Customer Service
Technology transforms customer service by driving innovation and enhancing human engagement. Many businesses now use artificial intelligence-powered chatbots, self-service portals, and automated workflows to handle customer needs more smoothly.
These tools help speed up responses, simplify processes, and accommodate more customers at once. But while technology makes things convenient, customers still value empathy, understanding, and authentic human connections—things only people can provide.
The key is finding the right balance. Combining technology’s efficiency with a personal touch can help your business build stronger relationships and earn customer trust.
This article explores AI’s benefits and limits in enhancing customer service and strategies for blending the two.
Bridging the Gap Between Technology and Human Interaction in Customer Service Read More »