IP Telephony – Internal Training Requirements

Many enterprises nowadays have already found the comfort of the services brought about by Voice over Internet Protocol (VoIP), because of the many benefits the service offers. Companies with over one hundred employees that are paying huge bills in communication expense alone have found that their basic and complex requirements in a communication system can be compounded into one technology, also called as IP telephony. But for those who are yet to take advantage of this highly effective modern technology, it is important to know how the system works and how it creates a diversified outcome in the business.

The VoIP Application

VoIP is a service that converts audio information to digital signals in binary forms or packets, and is transmitted to the end-point over the internet, where the digital signals are converted back in their audio forms. Because of the development in internet connectivity, many telecommunications applications can already be embedded to the system, completely fuss free. Having a multiple conferencing for audio and video capability, multiple chat sessions and auto attendant capacity are just a few of the long list of the most common apps used in office premises.

The Attributes of a Reliable VoIP System in an Enterprise

  • Overall reduction of long distance cost

    The VoIP or IP telephony offers convenient long distance between networked offices, while long distance charges are much lesser for calls made outside the network.

  • Administrative support capacity

    Identified users in the system can access the features from any location provided an internet is available for such access.

  • Capability to support mobile interface and email connections

    VoIP applications permit the routing of calls to a mobile device regardless of location when the employee is not around to take the call. A voice-mail recorded can also be routed to an identified email of the user in WAV format.

  • Maintenance efficient

    Having a VoIP installed in the premises is a lot more stable compared to traditional phone lines or Private Branch Exchange (PBX) systems for that matter. No need to perform the rigorous maintenance procedures, hence no necessary expenses is incurred.

  • Back-up and Upgradability

    In the event of power or internet interruption, VoIP applications can be routed to a back-up site for later use. It creates flexibility to the enterprise because the operations don’t have to be suspended due to the unforeseen event.

    Upgrading applications or modifying the functions of the system is also straightforward unlike the traditional phone lines. Enterprise owners only need to purchase what is needed with easy installation and integration to the current system.

  • Cost effective

    With very low monthly fees, business VoIP is definitely an answer to companies with huge bills for telecom use.

Training Provided for Proper VoIP Use

VoIP service providers nowadays offer a complete solution to various clients according to their needs. This includes installation and training of employees so that all applications embedded in the system are maximized according to individual use. Transition from the old phone system to VoIP will be a lot easier to handle once the basics of each applications are well taught to the users.

Switching to a new system may not be as easy as A-B-C, but when looking at long-term goals and how to achieve them, it is best for each enterprise to evaluate the company’s needs accordingly and accurately and get the right solution for optimum business outputs.


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