January 2026

Omnichannel Communication and GirikCTI in Salesforce

Salesforce
Omnichannel Communication and GirikCTI in Salesforce

Customers don’t just call anymore. They message on WhatsApp, send emails, open a chat window, reply on social, and then maybe call if nothing works. It’s a bit chaotic, and if your team is jumping between tools all day, it feels even worse. That’s where something like Salesforce CTI actually starts to matter in day-to-day work, not just as a buzzword. GirikCTI sits right inside Salesforce and tries to stitch all these conversations together so they don’t feel so scattered for your agents.

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Top 10 Generative AI App Development Companies

Artificial Intelligence (AI)
Generative AI App Development

Quick Summary: Generative AI app development is revolutionizing industries with innovative solutions for automating workflows, increasing customer engagement and boosting operational efficiency. The top generative AI app development companies use the latest technologies combined with proven expertise to create scalable AI-powered applications. These industry leaders are experts in implementing advanced technologies across various business needs.

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Building Responsible AI: Balancing Model Accuracy, Bias, and Transparency

Artificial Intelligence (AI)
Building Responsible AI: Balancing Model Accuracy, Bias, and Transparency

Artificial intelligence is becoming a core part of how organisations work, grow, and make decisions. AI brings unmatched speed and efficiency to tasks like predicting customer needs and detecting fraud. However, with ever-increasing power comes ever-increasing responsibility to build AI systems in the proper way. Responsible AI is not an abstract idea but a promise to provide AI in the most accurate, unbiased, safe, and transparent way in order to benefit people and businesses.

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