Omnichannel Communication and GirikCTI in Salesforce
SalesforceCustomers don’t just call anymore. They message on WhatsApp, send emails, open a chat window, reply on social, and then maybe call if nothing works. It’s a bit chaotic, and if your team is jumping between tools all day, it feels even worse. That’s where something like Salesforce CTI actually starts to matter in day-to-day work, not just as a buzzword. GirikCTI sits right inside Salesforce and tries to stitch all these conversations together so they don’t feel so scattered for your agents.
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