Working out of office has become the new normal since the pandemic. It’s among the ways to keep your employees safe and protect them from the pandemic. Although it’s difficult, you need to ensure they have everything to work correctly. Below are some ways to provide tech support to your employees.
1. Outsourcing Your Tech Support
Outsourcing your tech support may be appropriate if your company has experienced increased IT issues while working remotely. Another option is if you do not want the dedicated IT team to come from within the business. Outsourcing Tech support comes with many benefits. It offers all support needed by your remote workers and expert advice on optimizing the tech system. Outsourcing help desk providers give responsive and round-the-clock assistance to customers.
Outsourcing gives you access to the most modern IT solutions, which enhances the smooth running of your business. The outsourced company performs at a higher standard due to their working under a contract. It gives you remote assistance management, local IT support, help desk, and managed antivirus and spam protection. Outsourcing tech support enables you to deliver tech support to your employees working remotely.
2. Supply Necessary Technologies
While your employees are working in the office, you supply computers, adapters, and a cord to aid in their work. It would help if you continued with this service even when your employees are working remotely. The use of desktop computers in the office may make you shift to laptops. Your employees can move around with these laptops, which help in the easier completion of tasks.
You may also provide phones to your remote employees and pay for the work calls made. Supplying company-owned equipment to your employees helps you to have greater control over security measures and uniformity. Provision of necessary technologies to your remote workers is a way to deliver tech support to them.
3. Setting Up a Secure VPN
Virtual Public Networks (VPN) protect laptop data online while working remotely. It helps retain the same security, functionality, and appearance similar to working within the company network. VPN helps to protect your company data while ensuring its access to only authorized personnel.
The data sent through a virtual public network is encrypted, hindering hackers’ attempts to capture sensitive information. VPN helps in ensuring you work in the same cloud base, which protects company data. Your applications can be managed in a secure data center environment.
4. Have an IT Call Line
IT call line best works in large organizations. Your employees are in a position to ring and get help whenever something goes wrong. IT expert answers all the raised questions by giving a step-by-step guide to enhancing your employee’s understanding. Quick response saves on time while enabling your employees to get back to work as soon as they can. Phone extensions for all employees and unlimited minutes facilitate the calling.
You can make this a free service where employees can call either in an emergency or non-emergency situation. This process makes it more efficient for everyone, which reduces stress. The IT call line aids in total workflow with your remote employees.
5. Having a Guide and FAQ Available
You can deliver tech support to your remote employees by writing a comprehensive guide to the frequently asked questions. It gives your employees the necessary instructions that they need to fix problems on their own. This process helps in saving on company time and effort.
This guide can be sent to your employees through emails and saved on an online space with everyone’s access. Carrying out surveys and looking for past areas requiring help will give you the best idea of what to include. You can add common issues to the document and become a complete guide for your employees to follow easily.
6. Holding Webinar to Look at Common Tech Problems
This process involves running webinars through common issues and helping your employees fix them. Your employees can sign up for it if they require more knowledge of IT. The need to rewatch certain sections calls for recording and sharing the event with all employees via email.
It would be best if you divide webinars into various topics to help in employee understanding even better. Running webinars every few months acts to deliver tech support to your employees working remotely.
You should carefully monitor VPN traffic and review firewall rules to support employees working from home. Some changes in tech support need to be made for remote workers. While service providers need to assess their capability, users must adjust to the distant work reality.