The advent of modern technology has transformed the world. From communication to manufacturing, from education to entertainment, from healthcare to financial operations—there is no known sector that has not embraced digital transformation to deliver better experiences. Keeping up with the trend, the field service industry has also leveled up and adopted innovative technology. In the last few years, the changing landscape of Field Service Management has pushed service providers to adopt a mobile workforce at an unprecedented rate. Now, it would be almost ridiculous to imagine a field technician pulling out the old clipboard to refer to instructions or handing out a carbon-copy invoice. The industry, in its majority, has gone paperless. Even the smaller field service companies have invested in software solutions to leverage the unique competitive advantage. And it is evident that from this point onward, digital tools will be the chief driver of the wagon.
The most remarkable innovation in this field, to be precise, has been Field Service Mobile Apps. Not just software that you can access through your office computer, but this extraordinary digital tool has brought all the necessary features and functionalities to your fingertips through your smartphone. Thanks to this, service providers can now access all kinds of data and manage their business operations from anywhere, at any time. And as it is obvious from its rising popularity, this tool has become instrumental in enhancing performance, productivity, and in turn, increasing profit.
Now, if you own a service delivery business, no matter big or small, you must have heard about this amazing technology. Every successful service delivery business is using it these days. But in case you are yet to catch up with the latest trend, you will find everything there is to know about this app. Read on and find out how mobile field service apps have changed the field service industry in just a few years.
What is Field Service Mobile App?
Field Service Mobile App is arguably an all-in-one technological solution for field technicians on the go. It is essentially a mobile-optimized version of field service management software that helps to automate and streamline the workflow. The key difference, as the term itself suggests, is that the app is accessible through mobile devices such as smartphones and tabs. In other words, you don’t need to have a computer handy to access the features and functionalities of your field service management tool. Designed with the highly dynamic and mobile workforce of the service delivery industry in mind, this innovative digital tool brings ease of use, speed, and a centralized organization into your business processes. Not only does it helps service providers manage their workforce more efficiently, but it also provides a better overall experience for your customers.
Why Field Service Mobile Apps Are Popular?
If you look around, most field service companies are using this innovative tool these days, and for all the right reasons. According to experts, automation is the greatest driver of profit and efficiency for service delivery companies. In light of this observation, the rising popularity of field service apps does make sense. Think about it, the less manual work you need to do in your organization, the more time you have got to take care of more important things. On the other hand, the less time your field technicians spend on tasks such as listing items used in the job or creating invoices, the faster they move through work orders, leading your company to earn more revenue.
What are the Benefits of Field Service Mobile Apps?
Access on the Go: The biggest advantage of field service mobile apps is that it gives you access to all your data on the go. Simply put, you can use the information and conduct necessary business operations via any mobile device. This way, you don’t have to stay tied up in your office or look for a computer when something comes up. The Best mobile field service apps are all available for iOS and Android, meaning you can use them on any device of your choice, even on your personal phone. In other words, you don’t have to spend your hard-earned money on a fancy gadget to use this incredible digital tool.
No More Missed Business Opportunities: Running your own business is a huge responsibility. It often means you have to stay alert 24/7 to grab any opportunity that comes your way. And when you are not around during off-hours or weekends, something might slip through your fingers. But thanks to these mobile apps, you can be always on top of your game. You can respond to customer requests, send estimates, manage schedules, dispatch technicians, attend to emergency service requests, and even create and share invoices via your smartphone or tab. And you can even do this while vacationing on a beach with friends or family. Imagine the profit margin going up!
All Your Data in One Place: Field service mobile apps gives you a centralized platform to record and store all your data. You can access, view, edit, and use this information anytime you want with just a few clicks on your phone. This gives you freedom from the tedious task of going through hundreds of pages in your register and saves valuable space from overflowing clutters of paper in your office. Moreover, the centralized database eliminates the need for redundant data entry every step of the way. From creating work orders to sharing invoices, just select the relevant customer information and get the job done.
Your Data is Safe: The mobile apps are cloud-based tools that record and save the information in the cloud. This not only means that your office is now clutter-free from all those registers and binders, but it also means that the data is securely saved forever. You will never lose a piece of information again. And more importantly, anyone with access to the database can get hold of the information securely from anywhere, at any time.
Designed with the field service technician in mind, Field Service Management Mobile Apps have transformed the industry with better connectivity, organized database, consistent access, targeted workflow, and an intuitive interface. In simpler words, it has made the complex job of field technicians easier to a certain extent. At least, it has taken the load of tedious administrative tasks off the field workers so that they can focus more on the job that they are skilled in—field service delivery.
To sum up, apps like Field Promax or ServiceMax empower the mobile workforce to deliver seamless service more efficiently. Some leading apps even offer offline features, which don’t even require an internet connection to get the job done. So, if you run a service delivery business, it is time you check out this latest innovation and leverage the technology to make your workforce more agile and grow your business.
Author Bio: Joy Gomez
My world is made up of codes. It is the central element that drives my universe. I am a self-taught, process-driven programmer with a creative bent of mind. Since I was an engineering student, I dreamt of creating something unique. To satiate my creative appetite, I took to coding. Blessed with abundant support and generous scholarships from my employers, I simultaneously worked full-time and pursued my dream. My passion and high productivity helped me in my journey as well.
Finally, I created Field Promax to follow my drive of coding and streamlining processes; and do more of what I know best—coding.